Question 1

How do I contact your customer service if I need help with an order or have questions abount a product?

Asked 8 ´months ago

Answer:

CUSTOMER SERVICE:

Contact Info and Hours:

You can reach us at +1 (267) 544-0246 or via email at info@germanclocksandgifts.com

You can also contact us through our website using our Contact Us Page.

Our friendly team can assist you personally Mon-Fri from 9am to 5pm Eastern Time.

Outside of business hours, please leave us a message and we'll get back to you like German clockwork.

We have extended hours during the Holiday shopping season.

Question 2

how does a coo coo clock work View answer

Asked 2 ´years ago | Cuckoo Clock - 8-Day Traditional with Owls - Schneider

Question 3

How do you wind a cuckoo clock? View answer

Asked 2 ´years ago

Question 4

I have an old clock from the late 50"s early 60"s my dad got while in Germany. Just checking how much it would be worth?

Asked 1 ´year ago | Traditional Black Forest Cuckoo Clocks

Answer:

Unfortunately, we do not give appraisals or estimates, we only sell brand-new Black Forest cuckoo clocks from Germany.

Question 5

Do you buy old beer steins?

Asked 10 ´months ago | German Beer Steins & Glassware

Answer:

No, we do not. We only sell authentic and brand-new beer steins made in Germany.

Question 6

Is this cuckoo clock designed as a reference to the Children's Book Heidi by Johanna Spyri?

Asked 1 ´year ago | Cuckoo Clock - Quartz Heidi's Chalet with Music - Engstler

Answer:

Yes, it absolutely is. This authentic cuckoo clock features the main characters of the book. Heidi is standing by her beloved Grandfather on the right. Peter is herding his goats on the left. The cute cottage transports you to the Swiss Alps bringing back happy childhood memories for all who love Heidi.

Question 7

Are beer boots dishwasher safe?

Asked 1 ´year ago | Beer Boots

Answer:

Most beer boots are not dishwasher safe. Logos, gold rims, or decals can fade, peel, or wash off when washed in a dishwasher. It is best to hand wash beer boots with mild soap and warm water.

Question 8

What is your return policy? View answer

Asked 8 ´months ago

Question 9

What songs do they play?

Asked 10 ´months ago | Chalet Black Forest Cuckoo Clocks

Answer:

Mechanical cuckoo clocks with music alternate between two songs with "Edelweiss" and "The Happy Wanderer" being the most popular. Quartz cuckoo clocks feature 12 songs, and each manufacturer has a different playlist of songs.

Question 10

What is the VdS and its certificate of authenticity? View answer

Asked 2 ´years ago

Question 11

How do I stop the time on a cuckoo clock?

Asked 2 ´years ago | Cuckoo Clock - 1-Day Traditional with 5 Leaves - Schneider*

Answer:

You can stop the clock by simply stopping the pendulum.

Question 12

christmas table and runners in red or black sets

Asked 9 ´months ago | German Table Linens & Plauen Lace

Answer:

We do not carry any black runner sets. In red, we currently still have the Moose and Tree sets, the Christmas flowers with holly and star, winter floral bordeaux ad moose and trees. We do get new products in regularly, so please check back at https://germanclocksandgifts.com/coll...

Question 13

Do all cuckoo clocks sound the same? View answer

Asked 2 ´years ago

Question 14

What batteries do battery powered cuckoo clocks require?

Asked 1 ´year ago

Answer:

Miniature clocks require AA-batteries. Larger battery-operated cuckoo clocks require up to three C batteries. We recommend brand-name batteries and do not recommend rechargeable batteries to operate your cuckoo clock.

Question 15

hello,what battery does the clock use?

Asked 2 ´years ago | Cuckoo Clock - Quartz with 5 Leaves and Bird - Engstler

Answer:

All our battery operated cuckoo clocks need three (3) C Size Batteries.

Question 16

What does automatic night shutoff mean for a cuckoo clock?

Asked 1 ´year ago

Answer:

Automatic night shut off means that the cuckoo clock can be set to become silent (no cuckoo or music) based on a pre-set range of hours. The clock will continue to keep time.

Question 17

How are the dimensions of a cuckoo clock measured? View answer

Asked 2 ´years ago

Question 18

What makes the cuckoo sound in a Black Forest cuckoo clock? View answer

Asked 2 ´years ago

Question 19

how much beer in a german stein

Asked 2 ´years ago | German Beer Stein - Bavaria .5L by KING

Answer:

Beer steins come in different sizes:
0.3 liters equals 10 fl oz
0.5 liters equals 16.9 fl oz
0.75 liters equals 25.36
1 liter equals 33.8 fl oz.

Question 20

what is the shipping time to the US? View answer

Asked 2 ´years ago | Cuckoo Clock - 8-Day Traditional with Colored Owls - HÖNES

Question 21

how long does the clock run on its own before going dormant?

Asked 1 ´year ago | Cuckoo Clock - 8-Day Hunter with Stag, Pheasant & Rabbit - Schneider

Answer:

This clock is an 8-Day mechanical Cuckoo Clock, so when it is fully wound and the weights are all the way up, the clock will run for approx. 8 days. During this time period the weights will go down the entire length of the chain. If you wish you can wind more frequently, but this is personal preference.

Question 22

What type of battery do I need for battery-operated cuckoo clocks?

Asked 1 ´year ago

Answer:

You should use new, high quality batteries to power your clock properly. Miniature clocks require AA type batteries, larger battery-operated cuckoo clocks require C-type batteries. Never use rechargeable batteries as this can damage the mechanism!

Question 23

What is the difference between a battery-operated cuckoo clock and a mechanical cuckoo clock? View answer

Asked 1 ´year ago

Question 24

How much are cuckoo clocks in Germany? View answer

Asked 10 ´months ago | Cuckoo Clock - 1-Day Traditional with 5 Leaves & Bird - HEKAS

Question 25

can you put a table runner on an oval table View answer

Asked 10 ´months ago | Oval Table Runner - White with Spring Flowers & White Stitching*

Question 26

Beer steins

Asked 1 ´year ago

Answer:

Beer steins are primarily made in Germany, especially in regions known for their craftsmanship in ceramics and pewter. However, they are also produced in other countries, both for collectors and mass-market production.

Question 27

Do you have any that actually crack nuts

Asked 2 ´years ago | Christian Ulbricht Nutcracker - Santa Claus - Glazed

Answer:

All our Nutrackers are "Made in Germany" and do crack nuts.

Question 28

how do you set the time to match the chime

Asked 1 ´year ago | Cuckoo Clock - Quartz Chalet with Moving Train - Engstler

Answer:

When you insert the batteries, the clock resets itself to 12 o'clock. After inserting the batteries, move the minute hand clockwise to 1 o'clock and it will chime once. Set the correct time by moving the minute hand clockwise until you get to the current time. Please note that it is important to give the clock time to chime at the full hour.

Question 29

Christmas Schwibbogen - Alpine Scene with Ski Lodge does it accept a power cord?

Asked 1 ´year ago | Christmas Schwibbogen - Alpine Scene with Ski Lodge*

Answer:

Yes, we do carry US power cords for the Schwibbogen Alpine Scene with Ski Lodge.

Question 30

How many ounces are in 0.5 Liter

Asked 1 ´year ago | German Glassware

Answer:

There are 16.9 ounces in 0.5 Litres

Question 31

How many batteries are needed and what are their life expectancy in the clock before changing.

Asked 1 ´year ago | Cuckoo Clock - Quartz Chalet with Dog & Moving Beer Drinker - Engstler

Answer:

This clock requires 3 C-type batteries. We recommend brand-new batteries brand batteries, like Duracell or Energizer. They should last for at least one year.

Question 32

What are the dimensions of this Santa on Sleigh?

Asked 7 ´months ago | Christian Ulbricht Smoker - Santa On Sleigh - Natural

Answer:

The Santa on Sleigh is 10.5 inches tall. The sled itself is a little over 7 inches long and 2.5 inches wide. The depth measured from the front of the sled to the back of Santa is 8 inches. The width measured from arm to arm is 4.5 inches.

Question 33

Is the Mini Heidi Chalet Quartz Cuckoo Clock with Teeter-Totter made of wood? Thank you.

Asked 7 ´months ago | Mini Quartz Alphorn Blower With Girl on Swing - Engstler

Answer:

Yes, the clock is made out of wood, the figures are made of resin.

Question 34

How tall is the Chubby Woodsman?

Asked 7 ´months ago | Christian Ulbricht Smoker - Chubby Woodsman - Natural

Answer:

The Chubby Woodsman is 7 inches tall and 5 inches wide, measured from outside hand to outside hand.

Question 35

How is the topper of a cuckoo clock measured?

Asked 1 ´year ago | Support

Answer:

Crowns are usually measured in inches from side to side at the widest point.

Question 36

Does this clock need to be manually wound?

Asked 1 ´year ago | Cuckoo Clock - 1-Day Chalet with Kissing Couple & Cat - HÖNES

Answer:

Great Question. This clock is a 1-day clock, meaning it needs to be wound at least once per day.

Question 37

what is a beer stein

Asked 1 ´year ago | German Beer Stein - Lord of Crystal - Black .5L by KING

Answer:

A beer stein is a traditional German drinking vessel designed for beer, often made of ceramic, stoneware, pewter, or glass. Unlike regular beer mugs, beer steins typically feature a hinged lid with a thumb lift, which was originally added for hygienic reasons during the 14th and 15th centuries.

Question 38

is this 100% cotton or linen? Is there any polyester in this table runner?

Asked 8 ´months ago | Linen Table Runner - White with Poinsettias, Leaves & Stars – Large

Answer:

Our linens made by Funke are 100% polyester and come with the spot-magic feature.

Question 39

Does this clock play different songs

Asked 1 ´year ago | Cuckoo Clock - 1-Day Chalet with Woman Ringing Bell - Engstler

Answer:

This clock is a 1-Day clock without music. It does not feature a music box. These 8-Day clocks are of similar design and both play music:
https://germanclocksandgifts.com/prod...
https://germanclocksandgifts.com/prod...

Question 40

Does the train always stop at the same spot?

Asked 1 ´year ago | Cuckoo Clock - Quartz Chalet with Moving Train - Engstler

Answer:

On this Engstler Quartz Cuckoo Clock, the train always moves when the music plays and stops when the song is over. There are 12 different songs and it stops in different positions depending on how long the song is.

Question 41

The cuckoo in this video is noticeably slower than the cuckoos in the other videos. Is that truly how the clock is?

Asked 1 ´year ago | Cuckoo Clock - 8-Day Traditional with Birds & Berries - Schneider

Answer:

Each cuckoo clock is hand-made, one-of-a-kind and unique. The video shows the specific clock in our store, but every clock is different.

Question 42

the video shows 1 fledgling but picture shows 2 how many Hones $495 11.5 x8.5 in alpine harmony

Asked 7 ´months ago | Cuckoo Clock - 1-Day with Moving Birds & Alpine Roses - HÖNES

Answer:

There is only one bird in the nest.

Question 43

I would like to purchase maggi wurze sauce, as I have in the past

Asked 1 ´month ago | Imported German Food, Sweets & Specialty Groceries

Answer:

Maggi Wuerze is sold in our brick-and-mortar store in Lahaska, Pennsylvaina and can also be purchased over the phone by calling 267-544-0246.

Question 44

Do you carry replacement parts for Christmas pyramids?

Asked 1 ´year ago | Christmas Pyramid - Holy Family Nativity Scene w/ Tea Lights

Answer:

We do have some replacement parts available in our store, Shop #68, Peddlers Village, Lahaska, Pennsylvania.

Question 45

#4015-2 Does this come in any other colors?

Asked 1 ´year ago | Linen Table Runner - White with Poinsettias, Leaves & Gold Stars

Answer:

This specific table runner only comes in white. However, we do have other table runners in green, red or cream. This link will take you to our selection: https://germanclocksandgifts.com/coll...