Answer
Oct 14, 2025 - 12:22 PM
Great question! Our return policy is 30 days from the day of purchase. Here is a link to our website and I also copied the return policy section for your convenience:
https://germanclocksandgifts.com/page...
https://germanclocksandgifts.com/page...
Return Policy:
- We accept returns within 30 days from the date of purchase for all new, undamaged items in resalable condition
- All items must be returned unaltered in the original box and packaging.
- All items shipped back to our location must be re-boxed and packed safely to avoid damage to the product or its packaging.
- We are not responsible for return shipping charges.
- We reserve the right to assess a 20% restocking charge on returned products.
- All sales are final on special orders and sale items.
- For in-store purchases, your sales receipt with barcode is required for all returns.
- Any shipment that arrives damaged must be reported to us within 3 business days. Please make sure to keep any broken parts.
How do I return an item?
- Due to the hand-made nature of cuckoo clocks, they must first be tested before a return can be processed.
- All returns must get a Return Authorization prior to being shipped and be included in the shipment.
- All returns must arrive within 10 days of the Return Authorization issue date.
- To receive a Return Authorization, please contact us regarding your order.
