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Experienced some problems getting the pendulum set correctly....also the shipping material was not properly placed (or was not formed right or too much) and it damaged the one pine tree, basically broke it loose from the clock, had to glue it back in place. If there are further problems with it and I have to ship it back in the "original" box and packing this will create a problem as it will surely damage it again.
We are very sorry to hear about your issues. Please feel free to reach out to us, if you need any assistance. Thank you and we hope you are enjoying your clock!
We had the pleasure of dealing with Martina and Tim....we ordered this clock for a Christmas gift. It arrived just in time thanks to Martina! Few minor operational flaws were worked out effortlessly thanks to the professionalism of this company! Would definitely purchase other products from them. They called several times to be sure we were happy with our product!!! Thank you, thank you, thank you...
No instructions on how to make it chime.
Hello Randolph,
We really appreciate You taking the time to share Your experience with us — and we are sorry that the clock arrived without instructions.
If you have any questions, our trained team will be happy to answer them over the phone and walk You through the set-up of Your cuckoo clock. There is also a short informative video on our site about unpacking and hanging up a cuckoo clock, as well as details about maintenance and more.
Thank you and enjoy your clock! Your Team Fehrenbach
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